1. Delivery area
The order form currently accepts U.S. shipping addresses. Acceptance of a request is subject to destination, carrier service, item availability, and any transport restriction. We do not promise service to every address simply because a state appears in the form. For remote addresses, Alaska, Hawaii, or a special delivery requirement, contact us before paying. International shipping is not offered through the initial order form.
2. Before payment
After you submit a request, we confirm availability, the delivery address, shipping cost, and the applicable dispatch estimate. No money is taken by the request form. We do not add an undisclosed shipping charge to a completed payment. If the delivery arrangement or total is not suitable, you may decline the payment request and ask us to close the order. A review acknowledgment is not a shipment confirmation.
3. Processing and dispatch estimates
A dispatch estimate will be provided in the order confirmation before payment is requested. Processing and carrier transit are separate periods. Any date we communicate must have a reasonable basis in the availability and fulfillment information then available to us. Unless we clearly provide a different shipment period before you place a completed order, applicable U.S. shipment rules generally require shipment within 30 days. We do not use an indefinite pre-order label to avoid those obligations.
4. Transit and tracking
Once an order is dispatched, we provide tracking information when the selected service supports it. Carrier estimates describe anticipated transit rather than a guaranteed delivery date unless we explicitly sell a guaranteed service. Severe weather, carrier interruptions, access problems, or an incorrect address can affect delivery. We will help investigate an issue rather than treating the tracking page as the only available source of support.
5. Delays before shipment
If we cannot ship within the promised period, we will notify you promptly, explain the revised estimate or uncertainty, and provide the choice required by applicable law to agree to a delay or cancel for a full refund of the unshipped goods. We obtain affirmative agreement where required. If an order must be cancelled because we cannot fulfill it, we notify you and issue any required refund without requiring you to purchase something else.
6. Address accuracy and changes
Please check the address, unit or suite, ZIP code, and recipient information before submitting your request. Ask for an address change as soon as you identify an error. We can confirm a change only before the shipment is committed or when the carrier permits it. If a delivery must be resent because of an incorrect address you supplied, any reasonable additional delivery charge will be disclosed for your agreement before it is incurred.
7. Damaged, missing, or incorrect items
If a parcel arrives damaged, keep the packaging and take clear photos when it is practical to do so. Contact us with the order reference and the affected item. Please report a missing delivery or incorrect item promptly so we can investigate with the carrier and arrange an appropriate resolution. A short reporting request is intended to help the investigation and does not remove a nonwaivable right to a remedy.
8. Restricted and fragile products
Glass, stone, ceramic, fragrance liquids, and lighting may need particular packaging or a particular carrier service. We will confirm any item-specific restriction before requesting payment. We do not promise that every fragrance formulation is eligible for air shipment or that every lamp can use every power source. Please follow the product label after delivery and retain packaging reasonably needed for a return.
9. Refunds relating to delivery
When cancellation or nonfulfillment requires a refund for an entirely unshipped order, the refund includes the applicable shipping, handling, and other amounts paid for that order. For a partly fulfilled order, the refund is calculated for the unshipped portion in accordance with applicable law. Required shipment-related refunds are initiated within the applicable legal period; we do not replace a required monetary refund with compulsory store credit.
Contact Bresanto Vale
- care@bresantovale.com
- Address
- 1575 Shiloh Road, Suite H, Billings, MT 59102
- Phone
- +1 (606) 229-9491