1. Cancelling an unpaid request
You may ask us to close an order review request before payment. The review form does not charge you, so closing an unpaid request normally does not require a refund. If a payment request has already been sent, do not complete it and contact us with the order reference. We will confirm the status so there is no uncertainty about whether fulfillment is proceeding.
2. Cancelling after payment
Contact us promptly if you need to cancel a paid order. If it has not been dispatched or committed to a disclosed non-cancellable service, we will review cancellation and any amount to be returned. If it has already shipped, the return process may apply. We do not use this provision to withhold a refund required because goods cannot be shipped within the promised period or because we cancel an unfulfilled order.
3. Voluntary return window
For an ordinary change-of-mind return, request authorization within 30 calendar days after delivery. After receiving the return instructions, dispatch the authorized return within 14 calendar days unless we agree otherwise. Products must be unused, complete, clean, and in their original protective packaging, with included accessories and documentation. Please contact us before sending a parcel; the business contact address is not automatically the correct return destination.
4. Opened fragrance and personal-use products
For hygiene and product-integrity reasons, our voluntary change-of-mind return offer does not cover a used or washed sleep mask, a burned candle, an opened or used room mist or diffuser, or an item that has been altered or damaged after delivery. This restriction does not remove a remedy for an item that arrived defective, unsafe, incorrect, or materially different from its description. Contact us so we can assess the actual problem rather than assuming every opened item is ineligible.
5. Damaged, defective, and incorrect goods
Tell us what happened and identify the order and affected item. Photos may help, but we will consider another reasonable way to document a concern if photos are inaccessible or impractical. We will explain whether a replacement, repair where appropriate, return, or refund is available. Where the problem is our responsibility or the law requires it, we cover reasonable authorized return shipping. Do not return a leaking, damaged electrical, or otherwise potentially unsafe item without instructions.
6. Return shipping and condition
For a permitted change-of-mind return, the customer is normally responsible for return shipping unless we state otherwise. Use protective packaging and a trackable service appropriate to the item. We do not charge an undisclosed restocking fee. If an item is returned used, incomplete, or damaged outside a covered defect, we will explain the condition issue and the basis for any lawful deduction before resolving the request. We will not automatically retain the full price without considering the facts.
7. Sets and partial returns
Sets are sold as the specific coordinated collection described on their product page. A normal change-of-mind return should include the complete set. If only one component is defective, contact us so we can consider replacing or resolving that component without requiring unnecessary shipping of every item. Any agreed partial refund for a set will be explained in writing; a set discount is not treated as a hidden penalty.
8. Refund method and timing
After an authorized return is received, we review it promptly and communicate the result, normally within five business days. Approved refunds are initiated to the original payment method within seven business days after approval, or sooner where applicable law requires. Your bank or payment provider may need additional time to post the credit. A refund for merchandise we failed to ship is handled within the applicable legal deadline and is not postponed until a physical return that cannot occur.
9. Exchanges, gifts, and your rights
An exchange depends on availability and the confirmed price of the replacement. We explain any difference before requesting another payment. For a gift, provide the order reference if available so we can protect the purchaser’s privacy while considering the request. This policy does not reduce a nonwaivable consumer protection, warranty remedy, charge-dispute right, or other right under applicable law.
Contact Bresanto Vale
- care@bresantovale.com
- Address
- 1575 Shiloh Road, Suite H, Billings, MT 59102
- Phone
- +1 (606) 229-9491